Something Off? We've Got You.

There's nothing as frustrating as a purchase that doesn't arrive on time. Amazon fulfills all orders for us, and we really hate it when they have issues. If your package got delayed, is lost, or showed as delivered but isn't there, the quickest fix is through Amazon's support in 'Your Orders'. They can track drivers, update delivery details, and re-ship when needed. We're pretty powerless regarding Amazon's logistics, but we also understand you're upset and we're deeply sorry.

Let us help you with that! This could be due to several reasons. It's usually one of the following:

• The document is opened in Read Only
• It's being used in a previous version of Excel or on a Mac (our shortcuts are for Microsoft Excel from Microsoft Office 365 for Windows 10 or Windows 11)
• The shortcut doesn't apply to the contents of the workbook, the selected cells or the object selected
• A dialogue box is open
• It involves a number key and the key is being pressed on the numpad (this part of the keyboard)
• Excel is set to a mode that's incompatible with the shortcut
• It's being used on a laptop and requires pressing the fn key as well (common with F1, F2, etc.)
• The Excel window isn't the active window
• The key is malfunctioning (test it in a different program)

The following modes may interfere with shortcuts: End mode (End key), Extended selection mode (F8), Point mode / Cell Editing mode (F2), Full screen mode (Ctrl+Shift+F1), and Scroll Lock mode (ScrLk key).

Also, some features have several shortcuts that do the same thing. If you found how to do something differently than what the Desk Pad shows, try our way too! They might both work.

Oh no! We apologize if you found a mistake. We must have tested that shortcut list about 50 times, but we may have missed something.

Tell us about our mistake (with your order number if possible) and we'll not only refund your product, but we'll send you a revised version for free as soon as the next batch is ready!

Well, that's on us and we apologize for letting you down. If the product wasn't a perfect match for you, we'll help with a refund, replacement, or a friendly discount for any future purchase. Whatever gets you back to happy.

Oh no! Send us a quick note with your order number and a photo if possible. We'll jump on a replacement or refund right away.

We obsess over details, but if we missed something, we'll fix it fast and use your feedback to improve future batches. Choose what works best for you: a refund, replacement, or a friendly discount for future purchases.

We're committed to making you a happy customer. This is something we take very seriously. Please tell us about it and we'll do anything we can to help.

Thanks for being patient with us and we hope we can make things right.